Shipping FAQ
Where do you ship?
We ship to anywhere in North America and select International countries (see full list below). If you want your country to be included in the shipping options, please send me an email.
*US Customers: now shipping to US tariff free! Except Islands/Territories/PO Boxes. Other import duties/taxes to be covered by the customer.
(Hopefully) Resuming shipping to EU in 2026!
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Shipping Estimates (Differs between 1-2 cups)
*prices in CAD $ 🇨🇦
**includes packaging costs (no insurance)
***Order limit is 2 cups, no bulk orders or wholesale.
****overcharge of more than $5 will be refunded
USA 🇺🇸 $30-$45
Canada 🇨🇦 $17-28
Australia 🇦🇺 $49-$77
Belgium 🇧🇪 $35-$48
Bulgaria 🇧🇬 $26-$40
Chile 🇨🇱 $35-$48
Denmark 🇩🇰 $25-$36
Finland 🇫🇮 $31-$45
France 🇫🇷 $27-$40
Germany 🇩🇪 $30-$40
Greece 🇬🇷 $33-$51
Italy 🇮🇹 $28-43
Malaysia 🇲🇾 $40-$70
Netherlands 🇳🇱 $30-$40
New Zealand 🇳🇿 $42-$70
Norway 🇳🇴 $29-$42
Poland 🇵🇱 $27-$40
Romania 🇷🇴 $27-$40
Russia 🇷🇺 $32-$48
Singapore 🇸🇬 $30-$46
Spain 🇪🇸 $28-$42
Sweden 🇸🇪 $30-$42
Switzerland 🇨🇭 $30-$45
Thailand 🇹🇭 $38-$65
United Kingdom 🇬🇧 $28-$36
All shipped orders are tracked and you'll be provided with a tracking link once your order is shipped.
IMPORTANT NOTE:
*Shipping rates provided at checkout are estimates provided by our courier and vary greatly even within the same province or state. Shipping overcharge will be refunded once your order is packed and we have the final shipping rate from our courier.
Is there a pickup option?
Pay for shipping on checkout and I will refund you the shipping cost if you are able to pick up your order at my address in Toronto. Please email louised.ceramics@gmail.com so we can make arrangements.
How are orders packed?
Every order made at LouiseD Ceramics is packaged with utmost care. Each piece is individually wrapped in layers of recyclable and reusable honeycomb craft paper and placed in a cardboard box filled with packing peanuts or shredded paper. I use compostable materials for my fillers, and maybe an odd recycleable air bag to make the box tight.
Fun fact: The packing peanuts are biodegradable, meaning that they can be dissolved if put in water or reused for other packaging needs! Please reuse or compost where possible.
My piece arrived damaged, what should I do?
While every order is securely packaged to the best of my abilities, I cannot guarantee what happens once the package has been dropped off at the shipping facility :( In the unfortunate event that your piece arrives damaged, please email louised.ceramics@gmail.com with photos of the damages within 2 days of receiving it and we can try to work something out!
What's your return policy?
Every piece at LouiseD Ceramics is completely handmade from a ball of stoneware clay and comes with its own flaws and imperfections. Due to its handmade nature, each piece is truly unique and there are no two pieces that look identical. Pieces with notable and significant flaws are noted in the product description and as such, orders are final and non-refundable/non-exchangeable.
Prior to placing an order, please ensure that you've reviewed any highlighted flaws and photos to get the most accurate idea of the piece that you'll be receiving.
Let customers speak for us
from 25 reviews
Absolutely gorgeous mug with incredible craftsmanship — even more stunning in person. The climbing-wall texture and hold-style handle are such a clever, thoughtful design. It feels substantial, beautifully made, and totally unique. I can’t wait to give it to my partner and see his reaction!
Absolutely perfect. I tried unsuccessfully to grab one of these mugs over the course of a few different drops, and I’m so glad I was finally lucky enough to snag one! The mug is exactly as pictured if not more beautiful in person. Craftsmanship is 10/10. Would not hesitate to buy again
Seriously the coolest mug I have ever bought! I am obsessed with climbing and these mugs are so unique and SO WELL DONE! And it makes me so happy to support local/small businesses! I cant wait to buy more!
I love this mug so much, it’s everything I hoped it would be
My climbing friend absolutely loves this mug!! It holds a great amount of liquid and the hold is comfortable enough for a long grip, but challenging enough to be more than a normal handle. This mug gets instant compliments and is a table centerpiece on all its own! I’d love to own a climbing flower vase one day, this mug does just will in the meantime
Awesome product, exceptional service and shipping! SO STOKED to finally get one of these!!
Incredible, gorgeous, creative, well-crafted, and so fun to drink from. My climber son dropped his jaw to the floor when he saw it. He has used it every day and it brings him such joy.
So happy I finally scored one of Louise’s climbing cups! They look absolutely amazing
Functional, fun and totally stunning! I hope very much to be a repeat customer and buy another mug for a friend!
I had such a great shopping experience, and the mug is perfect. Thank you!!
Best handmade cups/mugs ever! Love them all!
I love it! I am still hyped of all the cups and mugs and I am pretty overwhelmed that I got one for my husband!
Still want mooooore!!!
Best wishes from south germany 💜
Excellent product and customer service! Bought this as a gift and it was an overwhelming success. Such a unique and niche idea, it certainly stands out from all of the rest, and it will be the topic of conversation over coffee for years to come.
Super cute and unique! I love this cup so much. Louise was great with communication throughout the ordering process.
Bought it as a gift for my friend, she absolutely loved it, it’s her new favorite mug! Seller is great to work with, great communication, beautiful hand made product, she really delivered!
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